Answers to Frequently Asked Questions
Configuring your computer for Spin:
What’s my login or username?
For dial-up networking, your primary e-mail address is your login name.
For instance if your e-mail address is gumby@spininternet.com
then you would simply type this into your dial-up program’s login
name field.
What’s my e-mail address?
All of Spin’s e-mail addresses end in ‘@spininternet.com’. So if your username
is ‘gumby’ then your e-mail address will be gumby@spininternet.com.
Note that you can have a username that is totally different than your real name.
What do I use for an e-mail server?
Spin’s POP3 server is simply pop3.spininternet.com. Spin’s SMTP server is
smtp.spininternet.com.
What do I use for a news server?
Spin’s news servers are:
news.spininternet.com,
anonymous.spininternet.com,
binaries.spininternet.com,
spamkiller.spininternet.com.
You must login in with your Spin login (without @spininternet.com)
and password to access news services on Spin.
I forgot my password! What do I do?
This happens quite often. Don’t panic. Just call Spin at 1-888-SPIN-797
(7746-797) and ask the representative help you remember your password.
They will require verification of your personal billing information before
releasing any information about your account.
What is DNS and how do I configure it for Spin?
When configuring your dial-up program, you may want to add specific DNS server
search IP’s rather than use ‘server assigned’ DNS. You can use the
following IP’s for DNS if you are having a problem connecting to Spin:
70.98.59.171
DNS or Domain Name System is the way that Internet
domain names are located and translated into IP (Internet Protocol) addresses
throughout the internet. A domain name is a meaningful and easy-to-remember
"handle" for an internet address.
70.98.59.172
I’m Channel-bonding two modems. How do I set this up?
1st modem’s login username: yourname@spininternet.com
When channel-bonding two modems, you will need to specify a “dual” login username
to dial into Spin with the second modem. Here’s how this works:
2nd modem’s login username: yourname@spininternet.com
You will use your same password for both.
Changing / Updating Information:
How do I change my login username?
Changing your login username will also change your primary e-mail account.
Only Spin’s Customer Service staff can change your login user name.
Please call Spin Internet at 1-888-SPIN-797 (7746-797) and one of our
representatives will make the changes you request for you.
How do I change my login or e-mail passwords?
Only Spin’s Customer Service
staff can change your password. Please call Spin at 1-888-SPIN-797
(7746-797) and one of our representatives will make the changes you request
for you.
How do I add, delete or update additional (secondary) e-mail accounts?
Note: this paragraph only applies to secondary e-mail accounts
and not your primary e-mail account.
At present, call 1-888-SPIN-797 (7746-797) and one of our customer
service representatives will add any additional e-mail accounts for you.
An automated secondary e-mail account maintenance system will be
announced when available.